Frequently Asked Questions
How to Un Zip files?

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Do you offer hand embroidery designs?

No. The embroidery designs that I offer are for machine embroidery only. You must have an embroidery machine to sew  them out 

The Sewing patterns are for sewing on any sewing machine.

What embroidery formats do you offer?

On each design page you will find the formats offered. Generally, I offer dst, exp, jef, hus, pes, vip ,vp3 and xxx. 

What size hoop do you offer?

On each design page you will find the hoop size offered for that set. Generally, I offer 4x4, 5x7 6x10.

I only have 4x4 hoop size. Can I reduce your larger designs to fit ?

I do not ever recommend reducing any designs. I want you to have a wonderful sew out and I cannot guarantee the quality if you alter or resize the designs.

I ordered duplicate designs. Can you refund?

THE SHOPPING CART DOES NOT ALERT FOR DUPLICATE ORDERS.

PLEASE ORDER WISELY. NO REFUNDS.
I will be happy to substitute any duplication within 30 days only. Just email me with your selections. kitsewcreation@gmail.com

Do you offer custom digitizing?

Yes  I can offer this service, you will need to contact me via email with you request including the image you require digitizing and any special requirements color size etc. I will get back to you with a quote within 48hours 

May I share your designs with my friends to save money?

No. That is illegal and really just not very nice. My prices are so low that almost everyone can afford my designs. 

Do you offer orders on CD? USB?

No.

What is the best method to reach me for assistance?

Please use the contact me link at the top of this page. If you need help please provide your first and last name and email. order number and product purchased  You will need to contact me through my Email. I try to answer emails with 48 hours kitsewcreation@gmail.com

How do I order? How do I download my order?

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